We design the future structure of some of the planet’s most complex organisations.

Most of our work is focused on building world-class digital platforms. But many of our clients are under pressure to deliver better services more efficiently and simply want to assess how to go about doing that.

Digital disruption can make or break companies, so transformation needs to be approached carefully. That’s particularly obvious for large organisations; cultural, functional, technological, financial and regulatory obstacles can stand in the way.

So we consult – typically in three month bursts, onsite – to help senior management understand its business landscape, and identify opportunities for improvement.

Our consultants map services, set direction, prioritise sensible chunks of work – and model costs, benefits and risks. We advise on the best approach to change – factoring in ‘as is’ technical architecture, operating models, legacy services and contractual commitments.

We design the future structure of some of the planet’s most sprawling and ancient organisations (including an array of government departments) to help them respond to demand faster, more efficiently, whilst reducing their operating costs.

Our advice is invaluable to CEOs and boards who are facing cataclysmic risk – or boundless opportunity.

Capabilities

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    Service & technology landscape assessment
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    Value-chain and capability mapping
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    User needs diagnosis
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    Digital transformation strategy consulting
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    Business model design and roadmapping
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    Rapid prototyping

Key benefits

Discovery service

Before the redesign of any service, it is important to first understand the full context. This is where our discovery service can help.

Discovery investigates the needs of users, and identifies which services exist to meet those needs. We research the pain points, study where obstacles (such as policy and process) impact on the user experience, and we look at the underlying capabilities and technologies involved in fulfilling the service. Discovery offers the opportunity to explore a problem in the context of the wider business and its technology estate.

Discovery service

Before the redesign of any service, it is important to first understand the full context. This is where our discovery service can help.

Discovery investigates the needs of users, and identifies which services exist to meet those needs. We research the pain points, study where obstacles (such as policy and process) impact on the user experience, and we look at the underlying capabilities and technologies involved in fulfilling the service. Discovery offers the opportunity to explore a problem in the context of the wider business and its technology estate.

Service and capability mapping

As part of the discovery phase, we map the ‘value chain’ in terms of the technology and capabilities that support service delivery.

Our technique breaks down complexity, revealing:

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    Existing capabilities – and where they sit in relation to one another
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    Duplication and inefficient means of service delivery
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    Opportunities for efficiency and rationalisation
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    Service improvement options

Digital transformation roadmap

Based on our consultation, user research, capability mapping and assessments, we can recommend the roadmap to a future business service landscape.

A digital roadmap is an approach to defining and managing a digital transformation effort. Our consultants provide our clients with a structured way to move from where they are to where they want to be.

A digital roadmap is an approach to defining and managing a digital transformation effort. Our consultants provide our clients with a structured way to move from where they are to where they want to be.

Digital transformation roadmap

Based on our consultation, user research, capability mapping and assessments, we can recommend the roadmap to a future business service landscape.

Rapid prototyping

We offer a rapid prototyping service which allows our clients to create an Alpha solution that can be tested with real users in a short space of time.

A great way to get teams to collaborate

This process helps cross-departmental teams get a shared understanding of the challenges they face. It brings people together to work towards the same goal and saves our clients a lot of time.

Rapid prototyping

We offer a rapid prototyping service which allows our clients to create an Alpha solution that can be tested with real users in a short space of time.

A great way to get teams to collaborate

This process helps cross-departmental teams get a shared understanding of the challenges they face. It brings people together to work towards the same goal and saves our clients a lot of time.